Thank you for supporting Billie Joe Coffee Co. by ordering directly from www.billiejoecoffee.com.
If you are having issues for your order, here are some common questions and answers that may be helpful.
How should I store my coffee?
We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.
The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don't recommend storing beans in the refrigerator and can only recommend storage in the freezer under specific circumstances as in long term or uninterrupted periods storage unfortunately it may impose the flavor on your coffee.
What is the best temperature to brew coffee?
According to chemical studies, the optimal water temperature for drip coffee is 195-205 F. Colder water doesn't extract enough caffeine/essential oils from the beans, and above such temperature the acidity increases wildly.
How much coffee should I use per cup? We recommend using 1-2 level measuring tablespoons of coffee per six (6) ounces of hot water 195-205 Fahrenheit. Using this coffee to water ratio brews a full strength cup, to which you can add hot water if the taste is too strong. Remember, you can always make coffee weaker by adding hot water to your cup, but you can’t make it any stronger once its brewed.
What’s the best way to brew coffee? There are lots of ways to brew coffee, some of which taste better than others. Cone drip and Coffee Machines are okay. However, We like to drink French press pot coffee because its direct infusion produces fuller flavor. In addition, French press pot coffee allows the dissolved coffee solids to remain in the brew, which also contributes to flavor.
Does water matter?
Yes! The water is a critical factor in the taste of your brewed coffee. Filtered water is normally the best choice to help avoid the minerals and chlorine that can be found in the municipal water system. However if your water tastes good, then if should be good for your coffee.
What can I do with used Coffee Grinds?
You can sprinkle it in your garden or compost or you can start your own body scrub line.
Do you have Decaf?
Sorry, Not yet. But check back soon
When will my coffee ship?
With some exceptions, orders placed via our Online Shop will ship in 3 to 5 business days.
When are Taxes applied to my order?
Orders being shipped to the following states will be assessed the appropriate sales taxes as required by law: AL, AR, CA, FL, GA, IL, KS, KY, LA, MO, MS, NC, OK, SC, TN, TX, VA and WA. or if applicable sales tax for your state.
Can I track my package?
Billie Joe Coffee co. adds tracking labels whenever possible. You can track your package through your order confirmation email.
Its been longer than 10 business days and my order hasn't been delivered. What should I do?
If there is a problem with your shipment, email info@billiejoecoffee.com with your name, order number, and a brief description of the issue, and we’ll get back to you within one business day.
What forms of payment do you accept?
Currently we accept Visa, Mastercard, American Express, and Discover.
For webshop orders, we also accept Apple Pay and PayPal, where available.
What is your return policy?
Whole Bean Coffee - Coffee is perishable, so we're unable to accept returns on coffee. If there was an error with your order or you were dissatisfied with your coffee please contact us at info@billiejoecoffee.com within 30 days of your purchase.
Everything Else- If you are dissatisfied with your order in any way, don’t hesitate to reach out about a return or exchange within 30 days of purchase. It's easy—just email us at info@billiejoecoffee.com
Can I Unsubscribe from your emails?
Absolutely. We understand the demands placed on the modern inbox and we respect your time.
We send emails for a number of purposes. You are able to unsubscribe from many of these by accessing your email preferences and hit Unsubscribe or email directly Billie Joe @ info@billiejoecoffee.com.
Can I taste your coffee for free?
Yes. We host a free tasting at different locations of the community. Please visit our Calendar for the latest adventure. We'd love to have you visit us.
I have a Question that isn't answered here. What should I do?
Email info@billiejoecoffee.com with any other inquiries about your order, and we’ll get back to you as soon as possible.
